joywin aff Privacy Policy
Your personal information is of the utmost importance to us. This policy explains in detail how joywin aff collects the information you provide, the purposes for which it is used, and how it is kept secure.
Introduction and Scope
This privacy policy applies to all services, websites, and related applications of the joywin aff platform. When you register on our platform, use our services, or contact us, you are considered to have voluntarily accepted the terms of this policy.
joywin aff believes that every user's privacy is a fundamental right. We therefore collect only the amount of information that is reasonably necessary to operate and improve our services. Every process described in this policy is carried out transparently and responsibly.
Reading our Terms and Conditions together with this privacy policy will give you a clear understanding of the complete legal framework of the platform.
What Information We Collect
joywin aff collects information in two main ways — information you provide directly and information generated automatically while you use the platform.
2.1 Directly Collected Information
- Name, username, password, email address, and mobile number provided at registration.
- National ID card or passport details when identity verification is required.
- Date of birth — to confirm that you are 21 or older to access the platform.
- Payment details required for financial transactions (bKash, Nagad, Rocket, Upay numbers).
- Information you share when contacting customer support.
2.2 Automatically Collected Information
- IP address, browser type and version, operating system.
- Login and logout times, pages visited, and session duration.
- Device identifiers and network connection details.
- Browsing behaviour collected through cookies and similar tracking technologies.
- Gaming activity such as bets, wins, losses, and session history.
Purpose of Information Use
joywin aff uses your information only for the purposes listed below and never for unrelated commercial purposes.
- Account management: Confirming your registration, verifying login, and maintaining account security.
- Service delivery: Processing deposits, withdrawals, and bonuses, and running gaming services without interruption.
- Identity verification: Confirming account ownership and preventing unauthorised access.
- Fraud prevention: Detecting suspicious activity, preventing money laundering, and ensuring the overall security of the platform.
- Customer support: Resolving your complaints and questions via 24/7 live chat and email.
- Service improvement: Using analytical data to improve the user experience.
- Legal obligations: Retaining and using information as required to comply with applicable laws and regulations.
Cookies and Tracking Technologies
joywin aff uses cookies to improve your browsing experience and to evaluate platform performance. Cookies are small text files stored on your device.
4.1 Cookies We Use
- Essential cookies: Required to manage login sessions, security tokens, and core platform functions. These cannot be disabled.
- Functional cookies: Remember your preferences such as language and display settings.
- Analytical cookies: Used to understand which pages are used most and to improve our services.
4.2 Cookie Controls
You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some platform features to stop working correctly.
Information Sharing and Disclosure
joywin aff never sells your personal information. Information may be shared with third parties only in the limited circumstances below:
5.1 Service Provider Partners
Only the necessary information is shared with trusted partners who assist with payment processing, technology services, and customer support. These partners are contractually bound to meet our privacy standards.
5.2 Legal Requirements
If joywin aff is required to disclose information under a court order, a lawful request from a government authority, or applicable regulations, it will do so. In such cases we disclose only the information specifically requested, nothing more.
5.3 Business Transfers
In the event of a future merger, acquisition, or asset transfer, your information may be transferred to the new entity. We will notify you in advance if this occurs.
Data Security Measures
joywin aff takes industry-standard technical and administrative measures to protect your information.
6.1 Technical Security
- SSL/TLS encryption is used for all data transmissions.
- Stored sensitive information is kept in encrypted format.
- Regular security audits and vulnerability assessments are conducted.
- Firewalls and intrusion detection systems are active at all times.
- Systems are in place to automatically detect suspicious activity.
6.2 Administrative Security
- Only authorised staff can access personal information.
- All staff are trained on privacy and data protection.
- A minimum access policy is followed for access to data.
However, transmitting information over the internet is not entirely risk-free. Even though we take the highest security measures, no one can guarantee 100% security.
Data Retention Period
joywin aff retains your information for as long as it is needed to fulfil the original purpose of collection or as required by legal obligations.
- Account information: For as long as the account is active and for the legally required period after closure.
- Transaction records: Retained for the number of years required under financial regulations.
- Customer support communications: Kept for a defined period for issue resolution and quality control purposes.
- Analytical data: May generally be retained for an extended period after being anonymised.
Once the required retention period ends, your information is securely deleted or anonymised.
Your Rights
As a user of the joywin aff platform, you have several rights regarding your own information.
8.1 Right to Access
You may request at any time to know what information we hold about you. On receiving a request, we will provide details within a reasonable time.
8.2 Right to Correction
If any information in your profile is incorrect or outdated, you may request a correction. Most information can generally be updated directly from the account profile page.
8.3 Right to Close Account
You may close your account if you wish. Once the account is closed, we will no longer collect new data; however, existing records that are legally required to be retained will remain stored for the specified period.
8.4 Right to Opt Out of Marketing Communications
If you no longer wish to receive promotional emails or messages, inform our customer support at any time and we will stop that type of communication.
To exercise any of the above rights, contact us via 24/7 live chat or email. Our support team responds in both Bengali and English.
Protection of Minors
joywin aff strictly prohibits access to the platform by anyone under the age of 21. Age is verified at registration and we do not knowingly collect any information from minors.
If a minor registers by mistake and this comes to our attention, that account is immediately closed and the related information is deleted. To learn more about responsible gaming, read our Responsible Gaming page — it also contains important information for parents.
Third-Party Links and Services
The joywin aff platform may have connections to third-party game studios and payment service providers. These third parties have their own privacy policies, and joywin aff is not responsible for their information processing.
When you use bKash, Nagad, Rocket, or Upay for payment services, the information collection policies of those platforms will apply. We recommend that you also read the privacy policies of those platforms.
Changes to the Policy
joywin aff reserves the right to change this privacy policy when necessary. If any significant changes are made, we will post a notice on the platform and update the "Last Updated" date at the top of the policy.
If you continue using the platform after a change, you will be considered to have accepted the updated policy. It is therefore a good idea to review this page from time to time.
Contact and Complaints
If you have any questions, comments, or complaints about this privacy policy, please contact us. You can also visit our FAQ section for answers to frequently asked questions, including some related to privacy.
12.1 Contact Methods
- Live Chat: Available 24/7 — in Bengali and English.
- Email: [email protected]